Terms of service.

Last updated: 2026.

Estimates and quotes

• We give written estimates before any non-diagnostic work begins.
• If the actual problem is different from what we initially thought, we stop and tell you before continuing.
• An estimate is not a fixed price; the final invoice reflects the actual work done and parts used.

Diagnostics

The diagnostic fee covers our time to figure out what's wrong. If we can't fix it, you don't pay for the fix — but the diagnostic fee still applies (you get a written explanation of what we found). On-site and drop-off diagnostics may have higher minimums than remote diagnostics.

Remote support permission

By starting a remote support session, you confirm that:

• You own the device or have permission from the owner.
• You understand we'll see what's on the screen and may need to type commands to fix the issue.
• You can end the session at any time by closing the connection or asking us to stop.
• You won't ask us to access systems or accounts that aren't yours.

We never ask for passwords we don't need. If we need to view a password (for example, to test a Wi-Fi network), we'll explain why first and recommend you change it afterward.

Data recovery and customer responsibility for backups

Data recovery has real physical limits. Drives that are failing, damaged, or encrypted by ransomware may not be recoverable, no matter who's working on them.

Before any major work, you're responsible for backing up anything critical. We'll do our best to back up what we can, but we cannot guarantee recovery of any specific file, folder, or device.

For hardware-level recovery (clean-room work, encrypted drives, severely damaged media), we will refer you to a specialist and won't proceed without your written approval.

No-guarantee language

We do our best. We use the same techniques on your machine that we'd use on our own. But:

• We can't guarantee any specific outcome, speed improvement, or recovery.
• Software conflicts, hardware age, and prior damage can cause fixes to be partial or temporary.
• If a fix doesn't hold within the warranty window (30 days for standard repairs), we'll redo it at no charge — provided the issue is the same one we worked on.

Payment

• Payment is due when the work is complete unless we've agreed otherwise in writing.
• We accept the payment methods listed on your invoice (typically card and bank transfer).
• Late invoices may accrue a small late fee; we'll always tell you before charging one.

Cancellation and rescheduling

Life happens. Please give us as much notice as you can for cancellations and reschedules. We don't charge cancellation fees for appointments cancelled with reasonable notice.

Liability

Our total liability for any single engagement is limited to the amount you paid us for that engagement. We are not liable for indirect, incidental, or consequential damages (lost profits, lost data beyond what we've agreed to recover, lost business opportunity). Where local law gives you rights that this section would limit, those rights still apply.

Warranty on parts

Parts we supply carry the manufacturer's warranty. We pass that warranty through to you and help you make a claim if anything fails within the warranty period.

Changes to these terms

If we update these terms, we'll change the date at the top and note the change on the home page for at least 30 days.